Original Invoice number, date, and serial number of the product(s) must be provided before a Return Authorization number is issued.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or a Conduant credit that can be applied towards future purchases. Items must be in new, unaltered and unused condition.
Definition of new, unaltered and unused condition includes:
- showing no signs of wear or damage in any way
- return request submitted within 7 calendar days of the delivery date (after 7 days no returns are allowed)
- must not be a special order or custom order
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Please contact us within 7 days if you intend to return any item back to Conduant. Items returned to us after 7 days without contacting us will be refused.
Customer is responsible for all shipping costs.